Business Correspondence - Vocabulary Lesson

Study these types of letters and their purpose.
Then try the quiz.

LETTER TYPE:	LETTER PURPOSE:
acknowledgement:	This formally tells the addressee that you have received his message.
announcement:	Gives news about something new or important in the company.
apology:	Says you're sorry for what went wrong - a problem or a mistake, etc.
complaint:	Says you're unhappy about something.
collection letter:	You send these if your client doesn't pay.
enquiry:	Asks a question of a company.
execution of order:	Tells your customer when he/she can expect the merchandise.
invoice:	A bill. This letter asks for money.
letter of application:	First contact with a new employer - you want to work at the company.
letter of resignation:	Tells the addressee that you want to quit your job.
mailing:	A sales letter sent to many prospects at the same time.
price quotation:	Tells your potential client what your sales conditions are.
reply:	Letter you send in answer to a message.